Welcome to Airport Taxi St. Lucia. By booking our services, you agree to comply with the following terms and conditions. Please read them carefully before making a reservation.
1. Booking & Confirmation
1.1 Advance Booking – We recommend booking at least 24 hours in advance to ensure availability.
1.2 Booking Confirmation – Once you book a transfer, you will receive a confirmation email with your details. Please review and notify us immediately if any changes are required.
1.3 Last-Minute Bookings – Same-day bookings are subject to availability.
2. Pricing & Payment
2.1 Fare Estimates – The prices displayed on our website are estimates and may vary based on factors such as route changes, waiting time, or special requests.
2.2 Payment Methods – We accept cash, credit cards, and other approved payment options. Payment is due upon completion of the transfer unless otherwise agreed.
2.3 Additional Charges – Extra fees may apply for waiting time beyond 30 minutes, special requests, baby seats ($10 USD per seat), or excess luggage.
3. Cancellations & Refunds
3.1 Cancellation Policy – Cancellations made at least 24 hours before pickup are free of charge. Cancellations made less than 24 hours before pickup may incur a cancellation fee.
3.2 No-Show Policy – If you do not show up at the designated pickup location without prior notice, you may be charged the full fare.
4. Passenger Responsibilities
4.1 Behavior – Passengers must behave in a respectful and lawful manner. Drivers reserve the right to refuse service to anyone under the influence of alcohol or drugs, or anyone displaying inappropriate behavior.
4.2 Seat Belts – All passengers are required to wear seat belts during the ride.
4.3 Damage & Cleaning Fees – Passengers are responsible for any damage caused to the vehicle. Cleaning fees may apply for excessive mess.
5. Luggage Policy
5.1 Luggage Allowance – Each passenger is allowed one standard suitcase and one carry-on. Extra luggage must be notified in advance.
5.2 Prohibited Items – The transportation of illegal substances, hazardous materials, or items restricted by law is strictly forbidden.
6. Liability & Delays
6.1 Timeliness – We strive for on-time pickups, but we are not responsible for delays caused by traffic, weather, flight delays, or unforeseen circumstances.
6.2 Personal Belongings – Passengers are responsible for their own belongings. We are not liable for any lost or damaged items.
6.3 Force Majeure – We are not liable for failure to provide services due to circumstances beyond our control, including natural disasters, accidents, or road closures.
7. Amendments & Updates
We reserve the right to update these terms and conditions at any time. Any changes will be published on our website and take effect immediately.
8. Governing Law
These terms and conditions are governed by the laws of Saint Lucia. Any disputes will be resolved in accordance with Saint Lucia’s legal system.
By booking a transfer with Airport Taxi St. Lucia, you acknowledge that you have read, understood, and agreed to these terms and conditions.